By booking with Ever Enchanted Entertainment, you agree to the following terms and conditions:
Booking and Payment
We will aim to respond to booking enquiries within 48h. A non-refundable deposit is required within 7 days of your confirmation email to secure your booking. Until the deposit is paid, your date cannot be reserved.
Your booking is only officially confirmed once the deposit and booking form have been received and a confirmation receipt issued, which will be issued within 48h.
The remaining balance is due no later than 24 hours before the event via bank transfer (BACs). If you opt to pay the remaining balance with cash, we expect payment to the chaperone before the event begins.
Customer Information Accuracy
Clients must provide accurate and complete information on the booking form, including date, time, and venue address. Ever Enchanted Entertainment cannot be held liable for any errors or omissions made by the client. If incorrect details result in the inability to fulfil the booking, including necessary cancellations, no refund will be issued. We operate strictly based on the information provided. If you think you may have provided inaccurate information, let us know has soon as you can, and we will send another booking form to fill.
Cancellations and Rescheduling
We understand that plans can change. If you need to reschedule, we are happy to accommodate (subject to availability), and we will hold your deposit for up to 12 months from the original booking date.
Deposits are non-refundable. In the event of a full cancellation less than 24 hours prior to the event, only a partial refund will be given.
In the rare event that Ever Enchanted Entertainment has to cancel due to unforeseen circumstances, a full refund will be provided.
Entertainers and Characters
When your deposit is paid and confirmation is sent, Ever Enchanted Entertainment commits to providing a professional entertainer(s) for your chosen party or event.
In rare cases, due to illness or emergencies, your chosen entertainer or character may become unavailable. We will always try to provide a suitable replacement character or entertainer from our team.
In extreme circumstances where we are unable to fulfil your booking, we will recommend another trusted entertainment provider or issue a full refund.
Travel and Venue Requirements
For venues over 20 miles from our HQ (LE8 6JD), a travel fee of £0.45p per mile applies beyond this radius.
Each entertainer can safely and effectively entertain a maximum of 30 children. If more children are present without prior arrangement, a charge will apply per additional entertainer required.
Outdoor performances are weather-dependent. Our performers cannot perform on grass or uneven outdoor surfaces due to costume restrictions (heels, ball gowns, etc.). Outdoor parties must be held on a dry, flat, and solid surface, such as a patio. If weather conditions are unsuitable, the event must be moved indoors, or in suitable shelter i.e. gazebo.
Event Set-up
Please ensure the venue has enough space for our entertainers to set up and perform comfortably, and that a power supply is available if needed.
The party format, equipment used, and games played may be adjusted based on venue conditions, space, or number of children.
Health, Safety & Conduct
Venues must be smoke-free and free of loose pets during the performance.
Parking must be provided or arranged within close proximity to the venue. Clients are responsible for covering any parking fees.
Glitter tattoos and/or Face Painting (if part of your package) will depend on the number of children and duration of the party. If time does not permit, some activities may be excluded – this will be discussed with the client.
Additional Entertainment
If additional entertainment (e.g., external face painting, bouncy castles) is booked alongside Ever Enchanted Entertainment, please inform us prior to the party to ensure seamless coordination.
Piñata activities must be supervised by the responsible adult hosting the party.
Supervision
Our entertainers are responsible for performing and entertaining, but supervision of all children remains the responsibility of parents/guardians at all times.
If a child is left without a parent/guardian present, the responsibility falls on the adult in charge.
Behaviour Policy
We have a zero-tolerance policy for aggressive, threatening, or inappropriate behaviour towards our entertainers. In such cases, entertainers reserve the right to leave immediately without issuing a refund.
Pass the Parcel Prize Disclaimer
The pass the parcel prize included in our party packages has an approximate value of £2.
Intellectual Property
Ever Enchanted Entertainment is not affiliated with or claiming association with any copyrighted characters or brands. Our costumes, characters, and designs are original creations inspired by fairytales and fantasy stories.
